RAXO Group Support

Hello,

I usually was receiving emails with the updates of all my purchased products.
I haven't got any email since long time... so I am wondering if the modules are still getting updated and how do we get their udpates.

Back in time, I purchased all modules (Joomla 1.5 - 3/ K2) and their available templates.
Please let me know

For some reason, I have not received the 1.11 UPDATE email notification.
The last one I got was for 1.10 but not 1.11: RAXO_All-mode_PRO_J3.x_v1.10.zip

I assume it either got deleted by mistake or was otherwise lost. How can I get the link to download the new version?
thanks,

Stuckshutter wrote: Nov 08, 2021 3:16 pm How can I get the link to download the new version?

I checked your account: everything is fine here and you have an active subscription,
since the purchase of the module was made less than a year ago.

For some reason, I have not received the 1.11 UPDATE email notification.

An email with links to download the last versions of the module was sent to you on October 18.
RAXO All-mode PRO J4 v2.01
RAXO All-mode PRO J3 v1.11

Check your email including your spam folder. If for some reason the letter is no longer there, let me know, I will forward it.

pontikos wrote: Nov 05, 2021 1:08 pm Hello,

I usually was receiving emails with the updates of all my purchased products.
I haven't got any email since long time... so I am wondering if the modules are still getting updated and how do we get their udpates.

Back in time, I purchased all modules (Joomla 1.5 - 3/ K2) and their available templates.
Please let me know

Yes, we continue to develop our products.
Updates to modules are constantly being released, you can look at our blog: https://www.raxo.org/blog.html

For customers who have an up-to-date subscription (the purchase was less than a year ago), updates are sent directly to their email.

Hello,

For customers who have an up-to-date subscription (the purchase was less than a year ago), updates are sent directly to their email.

When did this policy come into play?

When I bought the modules, the support policy was to receive the updates for the same Joomla version.
So, I was receiving the emails with the updates for long time... then at some point (around 2019) emails stopped arriving - without any other notification.

Thanks for the quick response, have it now.

Hello,
I can not receive the emails with the updates. RAXO All-mode PRO 1.10 → 1.11
RAXO Grid (deprecated) 1.4 → 1.5
RAXO Newsbreak (deprecated) 1.3 → 1.4
RAXO Pagination (deprecated) 1.4 → 1.7
RAXO Portal (deprecated) 1.5 → 1.7

How can I receive emails?

ShonanFS wrote: Jul 10, 2022 8:33 am I can not receive the emails with the updates.
RAXO All-mode PRO 1.10 → 1.11

An email with links to download the last versions of the module was sent to you on October 18, 2021.
RAXO All-mode PRO J4 v2.01
RAXO All-mode PRO J3 v1.11

and resend this update today Jul 10, 2022

ShonanFS wrote: Jul 10, 2022 8:33 am RAXO Grid (deprecated) 1.4 → 1.5
RAXO Newsbreak (deprecated) 1.3 → 1.4
RAXO Pagination (deprecated) 1.4 → 1.7
RAXO Portal (deprecated) 1.5 → 1.7

How can I receive emails?

Regarding the listed layouts, I check your account and don't find these purchases. Please provide more information (reference number, email and etc).
For customers who have an up-to-date subscription (the purchase was less than a year ago), the updates are sent directly to their email.

Hi,

I realised yesterday connecting to my Joomla Admin there are updates for Raxo extensions, but I did not receive emails with download links (or they were in my spam folder but it was automatically emptied since then)

Is it possible to send me again the download links, please ?

Regards,

AquitaineOnLine
We sent you two emails on October 31, 2022:

UPDATE: RAXO Related Articles J4 v2.01 and J3 v1.11
UPDATE: RAXO Insert Position J4 v2.01 and J3 v1.03

Is it possible to send me again the download links, please?

I will send them again.